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About us

With over 30 years experience in keeping our clients safe, you know you are in good hands with Shepway Lifeline

Who we are

Control room
Shepway Lifeline control room
Shepway Lifeline is a Telecare Services Association (TSA) accredited organisation.

To be accredited you must provide the utmost of customer services quality and high standards.

We respond to calls on average in just 12 seconds and offer reassurance or assistance promptly.


We are keen to make our service stand out from the crowd. Don't just take our word for it though, read what some of our clients have said about us:

I feel happy and safe with the service you give
Always a cheerful voice
It is such a relief for my sons who live in London and America that you are looking after me
Excellent service - on the occasion that I needed the service in an emergency, the gentleman was kind and I felt I was in good hands