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Live web chat

We have extended our live web chat customer service to 8pm on weekdays and 9am - 2pm on Saturdays.

Web Chat

If you need help completing one of our online forms for Council Tax, Housing Benefit, Recycling, Waste and Bins or Report a Problem forms, you can now speak to someone from our customer services team via live web chat on our website.

Also, as we know a lot of you will want to access our services in the evening and at the weekend we are providing extended hours for this service.

Look out for the pop-up box at the bottom of your screen on the right hand side.

Please note: live web chat is currently only available on the Council Tax, Housing Benefit, Recycling, Waste and Bins and Report It pages but we are looking to make it available for other services in the future.